Xtential Corporation -

Xtential has been providing professional web site maintenance services to companies-- from start-ups to Fortune 100 companies-since early 1996. All work is performed by our talented and experienced in-house staff, and all contracts are coordinated through a human Site Manager and our proprietary Collaborative Client Extranet™.

As a client, you can...

Submit your work requests quickly and easily via the online submittal form.
Expect quick and efficient turnaround on your work requests.
View a request's status at any time.
Communicate with the Xtential Media team through a discussion forum for each work request, thereby leaving a virtual "paper trail" of progress and accountability.
Receive notification via email on each work request when its status changes.
View all completed requests in an archive for future reference or reporting.

Cost and Time Efficiencies

We offer web site maintenance contracts between 5 and 40 hours per week. Our unique retainer-style arrangement reduces the frustrations that many companies encounter in staffing for their often unpredictable web site maintenance needs

Costs
Skills
Task Management
Other Services

Compare Costs: Xtential support vs. Hiring



	New Employee/Contractor	Xtential Media Maintenance

Costs

	*$8333/mo. est.** What happens when they leave your company or change jobs? Who covers for sick days and vacation? How much training is required? What if needs increase or decrease? Does your company own the necessary equipment and software?	$6400/mo.* No training required A Pool of multiple skill sets Professional tools No vacations No sick days No turnover Easy to adjust hours as needed in any increment



	* Estimate your costs: Example: $50,000 per year (full-time) X 2 for overhead = $100,000/yr. Divide by 12 months = $8333/mo.	*20 Hour/Wk Service = $6400/mo. Contracts are available from 5 to 40 hours per week, and our 20 hour per week service is roughly equivalent to an average 40 hour work week in terms of service provided.

Compare Skills: Xtential support vs. Hiring



	New Employee/Contractor	Xtential Media Maintenance

Skills

	What skills does this person possess? Do you have a plan if you need different skills? Do they have experience with all the technologies being used today? Do they stay current so that they can suggest new ideas when appropriate?	Your Site Manager acts as liaison between your organization and Xtential Media Our entire, expert staff as needed: Designers (Graphics and Flash) Maintenance Specialists (HTML, JavaScript, QA) Programmers (Database, Java, ASP, Perl, PHP, ColdFusion) Project Managers

Compare Task Management: Xtential support vs. Hiring



	New Employee/Contractor	Xtential Media Maintenance

Task Management

	How are you going to manage each task? Who will be responsible for tracking work requests? How will this person be held accountable for results? How will you generate metrics for success? Will this person manage the content owners?	Xtential ™ Web Work Request System Real-time, Web-based monitoring of all tasks Threaded discussion groups for each task Email notification of all status changes Workflow features for one-click review and approval of work before your site is updated.

Compare Other Services: Xtential support vs. Hiring



	New Employee/Contractor	Xtential Media Maintenance

Other Services

	Does your organization have the infrastructure in place to provide fast, reliable site maintenance service? How will you measure your site's traffic volume and usage patterns? Are you prepared for disaster recovery? Do you have a quality control program?	Web statistics analysis (enterprise class software used) Multi-browser, multi-platform quality assurance process Staging server provided (preview all changes) Source code revision control (roll-back to previous versions) Regular off-site backup of all material




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